Return and Refund Policy

Home Return and Refund Policy

At [Pukkade.com], we value your satisfaction and stand behind the quality of our handmade products. We understand that sometimes an item may not meet your expectations or match the description provided. In such cases, we are committed to providing a hassle-free return and refund process to ensure your peace of mind.

1. Returns Eligibility:

If you receive a product that doesn’t match the description or doesn’t meet your expectations, you have the right to return it. To be eligible for a return, the following conditions must be met: The item must be in its original condition, unused, and undamaged. The return request must be initiated within [5] days of receiving the item. The item must be returned in its original packaging.

2. Return Process:

To initiate a return, please follow these steps: Contact our Customer Support team at [cc@store.pukkade.net] within [5] days of receiving the item. Please include your order number and a brief explanation of why you’re requesting a return. Our Customer Support team will guide you through the return process and provide you with a return authorization and shipping instructions. Pack the item securely in its original packaging and include any accessories or documentation that came with it. Ship the item back to us using a traceable shipping method. You will be responsible for the return shipping costs.

3. Inspection and Refund:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is approved for a refund, we will initiate the refund process. Please note: The refund will be processed using the original payment method used for the purchase. Refunds will cover the cost of the item minus any original shipping charges and return shipping costs unless the return is due to an error on our part. Depending on your payment method and financial institution, it may take several business days for the refund to appear in your account.

4. Exclusions:

Please note that certain items may not be eligible for return and refund, such as personalized or custom-made items. Additionally, if the item is damaged due to improper handling or use, the return may not be accepted.

5. Customer Satisfaction:

Our goal is your satisfaction. If you have any concerns about the product you’ve received, please reach out to our Customer Support team at [customer support email]. We’re here to assist you and find the best solution.

We appreciate your support of our handmade eStore, and we’re committed to providing you with high-quality products and excellent customer service. Your trust in our craftsmanship means the world to us. This Return and Refund Policy is effective as of [30] and may be updated as needed.